The SAP Solution Manager has been received very well by many companies and its wide range of benefits across the SAP landscape has saved many customers significant costs. From implementing, upgrading, operating and enhancing and testing your SAP and non-SAP systems can the Solution Manager support your operations. Key benefits and savings in previous projects have typically been:

• Reduced implementation effort utilizing the included methodology, document management, project plan and SAP standard business process repository
• Reducing administrational effort by using system monitoring and business process monitoring to actively manage any upcoming problems
• Management information with automated service level reports and EarlyWatch reports
• ITIL-compliant Service Desk with Knowledge base, automatic notifications and full integration in your ECC core systems
• ITIL-compliant Change Management, with approval process, integration to SAP Marketplace and SAP notes, testing and maintenance cycles

We have delivered a large number of Solution Manager projects, trainings and workshops for a number of well-known clients in the Gulf-Region, Europe, USA and Asia and would be glad to support your projects and to help you to make best use of the SAP Solution Manager. Please find below a short overview of the core modules and functions:

Project Management

The project management offers roadmaps for different project types and tools for business blueprint, implementation, testing and training. The SAP business process repository contains detailed information of required transactions and configuration for all standard SAP processes. Proven implementation methodology can be used, set of tools speeds up implementation and use of business process repository provides template processes with all depending items.

Solution Monitoring

The solution monitoring contains current monitoring, service level reporting, EarlyWatch alerts and business process monitoring. You have at any time a detailed current status overview as well as trend analysis and warnings or alerts based on user- or SAP-defined thresholds including monitoring of KPI’s and notifications.

Service Desk

Can be used to handle any type of service request, operational or during major SAP projects. Gives a immediate solution e.g. to handle project user requests etc. or a full-scale enterprise help desk with 3rd party integration for all assets.

Change Management

Manages the change approval process, the implementation with all activities, testing and confirmation of successful implementation Auditable change process with full track and traceability, which could be used in projects past implementation stage and to manage the lifecycle of the solution.

Dashboards and Monitoring

Together with our key clients, we have been designing a range of SAP BusinessObjects Xcelsius dashboards, monitors and reports to be utilized together with the Solution Manager. These give you, among others, details on your project management status, analysis of project management progress for blueprint and realization and also service desk and change management status and progress. In addition, it also contains a range of reports and dashboards for system utilization, performance, user experience, SAP code vs. custom code performance and performances by business process.

Please visit also dedicated SAP Solution Manager websites at SAP Solution Manager services, worldwide for more details.